FAQ
How can I place an order?
To place an order:
- Add the desired products to your shopping cart.
- On the next page, enter the following information: email address, name, and address.
- If you have a discount code, enter it in the “Discount” field on the right side, then click the “Apply” button.
- Click the “Continue to shipping method” button and make sure the shipping address is entered correctly (if it differs from the billing address).
- Then click the “Continue to payment method” button and enter your payment details.
- If your billing and shipping addresses are the same, select the option indicating this.
- To complete your order, click the “Place Order” button. After that, your order summary will appear, and you will also receive a confirmation email.
If you encounter any problems, please contact us through www.boxeur.top.
What should I do if something is missing or I received a defective product?
Please contact us through www.boxeur.top.with your order number (Order #) and attach photo evidence (file size smaller than 1 MB). In case of a defective or missing product, we will resend the correct item free of charge, and you do not need to return the mistakenly sent product — you can keep it as a gift.
How do I know if my order was successfully placed?
You will receive an order confirmation email containing your order number and purchase details.
How can I modify my order?
Order modifications are possible on the same day the order is placed, no later than 11:00 PM (PDT time zone, GMT-7). You can submit your modification request through www.boxeur.top.
How can I add products to my cart?
Search for the product you are interested in, select the desired options, and click the “Add to Cart” button. You will then be taken to the cart page. Here, you can enter the desired quantity and continue shopping or proceed with placing your order.
How can I view the contents of my cart?
Click the cart icon at the top of the website. Here, you can adjust product quantities or remove unwanted items by clicking the “Remove” button.
How can I remove products from my cart?
Click the cart icon to view your cart contents, then click the “Remove” button next to the product you want to delete. The changes will be updated immediately.
How can I change the quantity of products in my cart?
Click the cart icon to view your products and quantities. Adjust the “Quantity” field next to the desired product. The change will update automatically, and the price will be adjusted accordingly.
Which browsers do you recommend for using our website?
Google Chrome, Safari, Firefox, Internet Explorer.
What payment methods are available?
We accept MasterCard, Visa, American Express, and Discover credit cards, as well as PayPal and Apple Pay.
How can I pay with PayPal?
PayPal is one of the easiest ways to pay online. After adding your desired products to your cart, click the “PayPal” button, which will redirect you to the PayPal website. Enter your payment information there to complete the transaction quickly and easily.
How can I use a discount code?
To use a discount code:
Select the product, then click the “Checkout” button.
Enter the required information on the customer information page.
You will find the “Discount” field in the upper right corner.
Enter your code and click the “Apply” button.
Check that the discount has been applied in your order details.
What is your return and exchange policy?
For details, please read our Refund Policy.
How can I contact customer service?
Our customer service team is available 24 hours a day, 7 days a week. We will respond to your questions as soon as possible.
How can I return my product?
For more information, please contact our customer service team through www.boxeur.top.
What is the order cancellation policy?
Orders can be cancelled on the same day the order is placed, no later than 11:00 PM (PDT, GMT-7). After this time, we are unable to accept cancellation requests. You can submit your cancellation request through www.boxeur.top.
Is online ordering secure?
Yes. We place great importance on ensuring that all information provided in our online store is kept secure. Our website uses SSL (Secure Sockets Layer) encryption to protect the transmission of all credit card and personal information.
Is credit card payment secure on your website?
Our website uses a trusted credit card processing provider. Your data is protected with AES-256 encryption, ensuring secure payment processing.
Do you keep my personal information?
We treat your personal information confidentially and only share it with third parties when required by law. In all other cases, we do not disclose, rent, or sell your personal information.